Hello to all our loyal customers and fans. I want to issue a sincere apology to anyone who has been negatively impacted for dropping off the face of the earth this year. I had been dealing with some personal problems and struggling with mental health and it lead to a mental breakdown early in the year. As much as I love doing this and working with all of the awesome folks who choose to work with MMT, I got overwhelmed and everything had become a bit of a fog. As a single man shop it can be difficult to balance personal life and struggles with business responsibilities and individual customer needs on a large scale. When you are the supply guy, customer service rep, manufacturer, designer, marketer, shipping and receiving, and accountant it can begin to feel like you're under a mound of things you can't get out from under or keep straight. In short, I hit a wall.. I couldn't tell up from down and began to struggle with organizing people's lead times, who requested what items, what special requirements were for who.. etc and essentially, I bit off entirely more than I could chew while struggling with a multitude of problems in my personal life . I fully shutdown.
I've been working hard to comeback since 2020 but it has been a big struggle trying to maintain and everything finally came to a head for me early in 2023. I had to get a full time job to repair the damage and for awhile I just needed to focus on correcting my situation and improving my mental health.. as the saying goes, you can't pour from an empty cup and my cup had run completely dry. For the last 8 months I have been trying to climb out of the hole I found myself in and I am finally back in a place where I am improving and in a position to begin moving forward again. I truly apologize for letting anyone down that had an order in with me over the past year and that I inconvenienced with my absence. My lack of communication had nothing to do with not wanting to help anyone or not wanting to follow through on orders. I simply did not know how to explain my situation to so many people who might not care or understand and further, things were so bad and I became so unstable that I couldn't give proper attention to anything regarding MMT. With all of this being said I have finally been able to come back to the shop in the evenings and begin making sense of all the orders that have sat dormant and require attention. Some people have cancelled and some people have continued to wait patiently. I have started lists of these orders and started organizing and prioritizing them to be completed.
As I begin to ship orders I will be reaching out to the provided email addresses to verify shipping addresses. There will be some changes in MMT's model to help mitigate stress and the chance of becoming overwhelmed for me and to improve the experience and wait times for customers. Custom gear requests are no longer being taken at this time though this is subject to change as the backlog of orders are cleared. To those I have impacted with my absence, I truly am sorry for making you feel alienated and unimportant. I am working to find ways to improve the experience when ordering from MMT and to prevent any future breakdowns. If you no longer wish to support MMT after your experience this year I completely understand, and if you do continue to order gear with MMT I am grateful to have you and your continued support in the wake of my breakdown.
I love making tactical gear and helping people meet their needs. I'm passionate about what I do and I have spent the better part of a decade building what you see here today. I would never want to hurt the customer base I have built over the years and I absolutely take pride in making the items you need. I look forward to continuing that legacy and making a comeback. Thank you for all of your support and understanding, I couldn't do this without you all.
-Devin
